Cookie Policy

This policy provides detailed information about how and when we use cookies.

What is a cookie?

A cookie is a small file stored on your device or on your browser when you visit our site.  Cookies allow us to see patterns in customer behaviour, and also allow us to improve our site.

What cookies are used

Below is the list outlining the cookies we use and the purpose for which we use them.

Cookie name Purpose Duration
ASP.NET_SessionId Unique identifier for session, identifies a user’s session. Session


Used to distinguish users to calculate visitor, session and campaign data. 24hrs
_gat Used to throttle request rates. 1 minute
__cfduid Improves page load times. 12 months
Ajs_anonymous_id Used to maintain an anonymised user session by the server 12 months


Used to track users on our site and help us improve our website and market more effectively. 12 months
_hp2_id Analyse how visitors are using our website. 24 months
__RequestVerificationToken Anti-forgery token that ensures when you send us a form we get it. Session Analyse how visitors are using our website. 10 years
UMB_UPDCHK Stores non-identifiable config info 24 months:
SERVRID Stores the server ID that a user’s session is located on. Session



Used to provide our support services. Session
_gac_UA Used to track the effectiveness of our Google AdWords campaigns. 90 days
AWSALB Used to ensure that your requests can be received by the correct server. Session

Analyses audience and site performance to improve site design and content. 10 Years

Why cookies are used

We use cookies to track your usage across  We use this information to improve both our service to you and marketing to customers.

If you decline to allow cookies, our website and our services may not function correctly. Please contact us at [email protected] for further guidance.

Google Analytics and Google Tag Manager

Google Analytics

We use Google Analytics (with anonymisation function) which is a web analytics service. Web analysis is the gathering, collection and analysis of data about the behaviour of visitors to websites. Among other things, a web analysis service collects data on which website a data subject has come to a website from (so-called referrers), which subpages of the website were accessed or how often and for which period of time a subpage was viewed. A web analysis is mainly used to optimize a website and for the cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google might transfer the personal information collected via this technical procedure to third parties.

As IP anonymisation is activated on our website, your IP address will be shortened by Google within Member States of the European Union or other states in agreement with the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by a Google server in the USA. On behalf of the operator of the website, Google will use this information to evaluate your use of the website, compile reports on website activity and to provide further services related to website and internet use to us. The IP address transferred through your browser to Google Analytics will not be combined with other data held by Google.

In addition, this website uses the Analytics feature UserID to track interaction data. This User ID will be additionally anonymized and encrypted and will not be linked with other data.

You may prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link:

This browser add-on informs Google Analytics via JavaScript that no data and information about website visits may be transmitted to Google Analytics.

In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.

Further information and Google‘s applicable privacy regulations can be found at and The following link provides a further explanation of Google Analytics

Our website also uses Google Analytics performance reports relating to demographics and interests and reports on Google Display Network impressions. You can disable Google Analytics for display advertising and customize the ads on the Google Display Network by visiting the ad settings at this link:

Google AdWords

We use Google AdWords which collects data about your activities that does not personally or directly identify you when you visit our website, the website of entities for which we serve advertisements (our “Advertisers”), or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads we serve you and what ads you clicked on. You may opt out of the automated collection of information by third-party ad networks for the purpose of delivering advertisements tailored to your interests, by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at  and edit or opt-out your Google Display Network ads’ preferences at

Google Tag Manager

We use Google Tag Manage through which website tags can be managed centrally via a user interface. Google Tag Manager only implements tags. No cookies are used and no personal information is collected.

For each third-party data collection, Google will provide a respective privacy policy:

However, Google Tag Manager will not access these data. If deactivation has been implemented for certain domains / websites or cookies, it will remain in effect for all tracking tags as far as they are implemented with the Google Tag Manager.

By continuing to browse the site, you are agreeing to our use of cookies.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site more relevant to you.

If you provide us with your contact details through the website we will record these along with your website usage and may contact you if we consider our services would be of use to you.

What to do if you do not want cookies to be set or want them to be removed

If you do not want us to use cookies when you visit, you should refer to your web browser’s help section.  More information is also available on the Interactive Advertising Bureau’s site, All About Cookies.

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